Return and Refund Policy
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Service Satisfaction
At Sloxaronghakax, we are committed to providing exceptional personal styling services. Your satisfaction is our priority, and we strive to ensure every client feels confident and happy with their styling experience.
Consultation Services
Our styling consultations, including wardrobe consultations, personal shopping sessions, and style makeovers, are personalized services. Due to the nature of these services, we do not offer refunds once a session has been completed.
However, if you are unsatisfied with your consultation, please contact us within 7 days of your appointment. We will work with you to address your concerns and may offer a complimentary follow-up session at our discretion.
Cancellation and Rescheduling
Cancellations with Notice
If you cancel your appointment with more than 48 hours notice, you will receive a full refund or credit toward a future service.
Late Cancellations
Cancellations made within 48 hours of your scheduled appointment may be subject to a cancellation fee of up to 50% of the service cost.
No-Shows
If you fail to attend your scheduled appointment without prior notice, the full service fee will be charged and is non-refundable.
Rescheduling
We are happy to reschedule your appointment at no additional charge if you provide at least 48 hours notice. Rescheduling requests made with less than 48 hours notice may be subject to availability and potential fees.
Gift Certificates
Gift certificates purchased from Sloxaronghakax are non-refundable but do not expire. They may be transferred to another person with written notification to our team.
Purchased Items
Items purchased during personal shopping sessions are subject to the return policies of the individual retailers where they were purchased. Sloxaronghakax does not sell products directly and therefore cannot process returns for clothing or accessories purchased at third-party stores.
We are happy to advise you on return processes and accompany you on return visits if needed, though standard service rates may apply.
Exceptions
In exceptional circumstances, such as illness or emergency, we may waive our standard cancellation policy. Please contact us as soon as possible if you are unable to attend your appointment due to unforeseen circumstances.
How to Request a Refund
To request a refund or discuss your concerns, please contact us:
- Email: info@sloxaronghakax.world
- Phone: +1 917-300-1882
- In person at our Charlotte location
Please include your name, appointment date, and reason for the refund request. We will respond within 2-3 business days.
Contact Us
For any questions about our return and refund policy:
Sloxaronghakax
1284 Harper Lane, Suite 300
Charlotte, NC 28203
Email: info@sloxaronghakax.world
Phone: +1 917-300-1882